Job Summary:

The IT Technician II is responsible for providing advanced technical support to end-users and maintaining the overall functionality and performance of IT systems and infrastructure. This role ensures the smooth operation of hardware, software, networks, and business applications while supporting compliance with quality and data integrity standards within a cGMP-regulated environment. The ideal candidate will have a proactive, service-oriented mindset, excellent troubleshooting skills, and experience supporting IT in a manufacturing or laboratory setting. This role contributes directly to PolyPeptide’s commitment to delivering exceptional quality and on-time delivery to our customers.

Key Responsibilities:

1. Provide tier 2 support for hardware, software, network, and system issues, escalating to senior IT staff when necessary.
2. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals.
3. Support and troubleshoot Microsoft Windows, Office 365, and commonly used business applications.
4. Administer user accounts, access permissions, and security groups in Active Directory and other systems.
5. Monitor, update, and manage IT help desk tickets, ensuring timely resolution and documentation.
6. Assist with implementation and support of validated systems and software used in manufacturing and laboratory environments.
7. Perform routine system maintenance, including updates, patch management, and backups.
8. Maintain accurate records of assets, licenses, and IT inventory.
9. Provide support for video conferencing systems and meeting room technologies.
10. Assist in the development and enforcement of IT procedures and policies related to system use, data protection, and cybersecurity.

Qualifications:

Education & Experience

• Required Education:
• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Experience:
• 3+ years of IT support experience, preferably in a regulated pharmaceutical, biotech, or manufacturing environment.

Skills & Competencies

• Technical Skills:
• Strong knowledge of Microsoft Windows operating systems, Office 365, Active Directory, and networking fundamentals.
• Experience with help desk ticketing systems, hardware imaging, and remote support tools.
• Familiarity with validated systems and GxP compliance in life sciences is a plus.
• Soft Skills:
• Strong troubleshooting skills with a customer-focused attitude.
• Excellent communication, organization, and time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Competencies:
• Customer Service Orientation
• Problem-Solving & Troubleshooting
• Collaboration & Teamwork
• Adaptability & Resilience
• Attention to Compliance & Detail

Work Environment & Physical Demands:

This role may be based in an office, laboratory, or GMP manufacturing environment, depending on the position. Office-based employees primarily work at a computer in a standard office setting, while lab and manufacturing roles may require work in controlled environments with appropriate gowning and PPE.

Physical demands may include:

• Prolonged sitting or standing, depending on the role.
• Frequent movement between work areas and occasional lifting of up to 25 pounds.
• Performing repetitive tasks, including pipetting, weighing, and data entry.
• Use of hands for data entry, equipment operation, or laboratory tasks.
• Exposure to chemicals, equipment noise, or temperature-controlled environments in lab or production settings.
• Occasional evening, weekend, or overtime hours to meet production or testing deadlines.
• Reasonable accommodations will be made as needed.

Salary: $82K-$87K

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.